1. Introduction: MELISANDE ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit or shop on our website, how we use and protect it, and the choices you have.
2. Information we collect:
a. Information you provide: your name, email address, billing and shipping address, phone number, and payment information when you place an order, create an account, or contact us.
b. Automatic information: your IP address, browser type, device information, pages visited, and cookies when you browse our website.
3. How we use your information:
a. To process and fulfill your orders, including payment processing and delivery.
b. To communicate with you about your orders, shipping updates, and customer service.
c. To send you marketing emails (only if you opt in) — you can unsubscribe at any time.
d. To improve our website, products, and customer experience.
e. To prevent fraud and comply with legal obligations.
4. Cookies and tracking: we use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve our services. You can disable cookies in your browser settings, but some parts of the site may not work properly.
5. Sharing your information: we do not sell your personal information. We share information only with trusted service providers who help us run our store — such as payment processors, shipping carriers, and analytics providers — and only as needed to provide our services.
6. Your rights and choices:
a. You may request access to, correction of, or deletion of your personal information at any time by emailing us.
b. If you are located in the UK, you have rights under the UK GDPR and the Data Protection Act 2018, including the right to access, rectify, erase, restrict, port, and object to the processing of your personal information, and the right to lodge a complaint with the Information Commissioner's Office (ICO).
c. You may opt out of marketing emails at any time by clicking "unsubscribe" in any email we send.
7. Children's privacy: our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us.
8. Data security and retention: we take reasonable measures to protect your information and keep it only as long as needed for the purposes described in this policy or as required by law.
9. Changes to this policy: we may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.
10. Contact: if you have any questions about this Privacy Policy, email us at livyirelyn3424@hotmail.com.
PRIVACY POLICY
